AIIM 2022 State of the Intelligent Information Management Industry Report
What’s essential for managing information in 2022? Singular focus on the customer.
ibml is a proud underwriter of the AIIM State of the Intelligent Information Management Industry report in which their research shows that mindsets and methodologies centered on risk, compliance and governance for governance’s sake, only water the seeds of discontent when it comes to business executives and their business users. In contrast, this report shows that companies seeing improvement in the alignment of their information management strategies with their business strategies have purposefully focused on the needs and expectations of the customer, both internal and external. They realized alignment in incremental ways beginning with mapping key customer touchpoints to identify process improvement opportunities. They serve their internal customers by ensuring that the information needed to perform work is accurate and accessible. And, they have become more data literate, to help the business extract meaning from myriad data sources
Download this insightful report and learn how the foundations of Intelligent Information Management can truly be leveraged and optimized to parlay information into new customer wins.
Click here for an infographic overview of the Nine Key Data Points for Information Mangers.