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3 IT Upgrades for Powerful Digital Transformation in the IRS

November 4, 2022

The IRS is implementing transformative IT upgrades to enhance efficiency and customer service. These include:

  1. Intelligent Document Processing (IDP): This upgrade will automate the processing of paper returns, significantly reducing backlogs and speeding up the workflow.
  2. Advanced AI Utilization: The IRS will use AI and machine learning to improve customer service through advanced chatbots and data management systems, providing quicker and more accurate responses to taxpayer inquiries.
  3. Cloud-Based Technology: Transitioning to cloud-based systems will ensure a secure, scalable, and collaborative digital environment, enhancing both tax processing and cybersecurity measures.

For more details, read the full article here.

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