ibml Deploys Intelligent Data Capture Solution at Midwestern Bank
February 28, 2017
ibml, a leader in information capture solutions for the enterprise, today announced that it has deployed its intelligent data capture software and hardware at INTRUST Bank, a regional Midwestern bank. ibml’s technology is helping INTRUST reduce costs, enhance customer service, and position itself for success against its competitors.
INTRUST selected the ibml intelligent data capture solution based on its automatic document feeder (which eliminates the need to “hand-drop” documents), left-justified scanning (which reduces document preparation), automatic out-sorting of documents based on pre-defined business rules, and its dynamic image enhancement software (which reduces the possibility of checks being rejected by the Federal Reserve Bank). INTRUST also was drawn to ibml’s scalability for effectively managing spikes in transaction volumes – a key consideration in the lockbox processing market where backlogs can negatively impact a biller’s working capital.
The low total cost of ownership of the ibml solution enabled INTRUST to purchase ibml’s capture software and three ibml ImageTracDS 1085 desktop scanners for what it would have cost to purchase a single multifunction workstation from the bank’s old technology provider. INTRUST installed one of the ImageTracDS 1085 scanners in its disaster recovery facility.
Since deploying the ibml solution, INTRUST has:
- Achieved a 20 percent increase in its ability to meet information delivery deadlines
- Reduced its average document scanning cycle time by 33 percent
- Absorbed a 20 percent increase in the volume of full-page documents that it scans, without adding staff
- Reduced staff overtime in its lockbox department by 4.5 percent
- Eliminated any images rejected by the Federal Reserve as being too dark
The ibml solution is so efficient at scanning full-page documents that INTRUST is considering scanning all full-page documents it receives on behalf of its clients as a value-added service.
INTRUST is leveraging the functionality, flexibility and efficiency of the ibml solution to centralize document scanning for the bank. The ibml solution initially will scan documents for the bank’s private wealth management and retirement department before including other departments.
“After visiting with ibml and seeing its technology firsthand, we immediately knew ibml was the right choice,” said Norma Estrada, item processing supervisor for lockbox and check processing at INTRUST. “ibml’s technology improves our competitive position today and in the future.”
“With the dynamics of check volumes and the increasing demands of customers, succeeding in the lockbox processing business is increasingly more challenging,” said ibml CEO Derrick Murphy. “ibml’s intelligent capture solution enabled INTRUST to reduce costs, improve customer service and provide a platform for new capture processes producing a win/win/win scenario.”