Cut costs, boost cash flow, and deliver better customer experiences with ibml’s Intelligent Document Processing (IDP) Technology.

Innovative Returned Mail Processing for Your Business

Every organization deals with it: mail returned because addresses are incorrect, incomplete, or simply unreadable. Returned mail (also known as Undeliverable as Addressed, or UAA mail) stacks up in bins and bogs down operations for businesses and BPOs alike. But it’s more than a nuisance; it’s a serious drain on your bottom line.

According to the USPS, returned mail costs U.S. businesses over $20 billion annually. That includes expenses tied to sorting, forwarding, destroying, and manually reprocessing undeliverable items. On top of that, returned mail disrupts cash flow, stalls communication, and frustrates customers. ibml eliminates the manual work and unlocks value hidden in every returned envelope.

How Can ibml Help?

ibml automates the entire process of handling returned mail, turning what used to be a time-consuming, manual chore into a streamlined data-driven operation. Our intelligent data capture technology identifies address issues at scale and delivers accurate, actionable data to the systems that need it most.

How Do ibml’s Intelligent Capture Solutions Work?

It starts with automation. Returned mail is scanned using an ibml desktop or high-speed scanner. Our software reads recipient information from the envelope, whether it’s printed text, a NIXIE label, or barcodes like 1D, 2D, or IMb.

That information is extracted, converted to digital data, and organized into structured output files for downstream use. An optional lookup feature can even verify or correct addresses, helping ensure future mail reaches its destination.

3 Benefits of ibml’s Automation Solutions

Returned mail automation

  • Cut Costs
    Manual returned mail handling is expensive. ibml’s automated solution reduces labor, eliminates unnecessary postage, and minimizes costs associated with forwarding or destroying undeliverable mail.
  • Increase Cash Flow
    Missed invoices mean missed revenue. By automating returned mail processing, you reduce delays, resend faster, and get payments in the door sooner.
  • Enhance Customer Service
    Late bills lead to angry calls. By correcting bad addresses before they become a problem, automation with ibml helps you avoid frustration, protect your reputation, and keep customer satisfaction high.

Why Choose ibml?

ibml offers a fully integrated solution for both physical and digital mail processing, no matter the format or structure.

  • ibml Fusion HD: A next-gen scanner Handles thick returned mail envelope scanning as is, built for speed, accuracy, and automation, engineered to reduce manual work and maximize throughput.
  • ibml Capture Suite: A secure, AI-powered on-premise platform for high-volume document digitization when data privacy and control are critical.

Frequently Asked Questions

What is returned mail processing?
Returned mail processing refers to identifying, extracting, and managing undeliverable mail that couldn’t reach its recipient due to bad address data.
Why is returned mail such a big problem for businesses?
Returned mail drives up costs, disrupts billing cycles, and erodes customer trust, especially when invoices, statements, or offers don’t get delivered.
What is UAA (Undeliverable as Addressed) mail?
UAA mail includes items the USPS can’t deliver due to incorrect, incomplete, or illegible addresses. It accounts for millions of wasted mail pieces annually.
Can ibml help us correct bad addresses?
Yes. ibml offers optional database lookups that can validate or correct addresses, helping reduce future returned mail.
How accurate is ibml’s data capture technology?
Our AI-powered software is highly accurate and continuously improves through machine learning. It reliably reads even damaged or low-quality printed information.
Do I need special scanners to use ibml’s solution?
ibml solutions includes our high-speed scanners and intelligent document processing software that helps scan thin to thick envelopes and read the data from the returned mail. ,
Is this secure for sensitive mail like invoices or healthcare data?
Yes. Our on-premise solutions are ideal for sensitive or regulated data that cannot leave your network, ensuring full control and compliance.
How fast can we implement this?
ibml’s solutions are designed for rapid deployment. With the right setup, you can begin automating your returned mail processing in days or weeks instead of months.

Ready to Fix Your Returned Mail Problem?

Manual handling of returned mail is slow, expensive, and unsustainable. ibml gives you a smarter way to take control, cut losses, and turn returned mail into recovered revenue.
Request a demo today and see our solutions in action.