Accelerate Claims Processing with Intelligent Document Capture

Intelligent Document Processing Solutions for Insurance Companies

Insurance carriers and the business process outsourcing providers that serve them must process claims more efficiently while maintaining accuracy and compliance. Manual document handling creates bottlenecks, delays customer service, and increases operational costs. ibml’s intelligent data capture solutions transform claims processing by automating the capture, classification, validation, and export of information from any paper or electronic document from any source: mail, email, fax, web, or agent locations.

Process enrollment forms, applications, medical records, pre-authorization forms, credentials, checks, remittance documents, and explanation of benefits (EOBs) with greater speed and accuracy than ever before. Our solutions handle claims for medical, dental, prescriptions, workers’ compensation, auto, life, and property insurance through one unified capture process.

ibml solutions increase profitability, enhance responsiveness to customers, agents, and call-center staff, safeguard sensitive information, and help you better comply with regulatory mandates. The functionality and flexibility of ibml capture solutions are proven across enrollment, credentialing, records management, premium processing, and customer service applications.

6 Benefits of ibml Insurance Solutions

Enhanced Customer Service

Speed up claims handling and improve response times by capturing information instantly and delivering it to customer service teams. Faster processing means happier customers and stronger retention.

Empowered Decision-Making

Enable adjusters and staff across your organization to make timelier, better-informed decisions. Capture more information from every channel and deliver it faster to key decision makers when they need it most.

Optimized Operational Efficiency

Eliminate document processing inefficiencies with advanced features including virtual batching, automated document classification, data capture and validation, document out-sorting, and centralized scanning administration with analytics.

Reduced Costly Exceptions

Catch exceptions before they impact your bottom line. Superior image quality, patented detection of piggy-backed documents, best-in-class image manipulation tools, and automated data validation work together to dramatically reduce downstream exceptions.

Capture Center of Excellence

Achieve economies of scale by processing multiple document-driven applications in a shared services environment. Free agents and field personnel to focus on value-added activities while centralizing document capture operations.

Mitigated Risk and Compliance

Stay ahead of data thieves and auditors with role-based access restrictions, complete audit trails, activity logging, data encryption, and centralized administrator security controls with full visibility.

Why Choose ibml

Proven Industry Expertise

ibml serves insurance carriers and business process outsourcing providers worldwide with solutions specifically designed for the complexity of insurance document processing.

Complete Document Coverage

Process any paper or electronic document from any source—mail, email, fax, Internet, or agent locations—through one integrated capture platform.

Superior Image Quality

Industry-leading scanning technology ensures clear, accurate captures that reduce errors and rework downstream.

Flexible Deployment

Choose from traditional purchase or ibml-as-a-service (iaaS) with pay-as-you-go quarterly payments, avoiding high CAPEX costs while maintaining access to cutting-edge technology.

American Quality

Designed, engineered, and manufactured in Birmingham, Alabama, ibml solutions are backed by exceptional research, development, engineering, and support teams headquartered in the United States.

ibml-as-a-Service (iaaS)

Harness the Latest Technology Without the Upfront Costs

Gain an unbeatable technological advantage while freeing up your cash flows. With ibml-as-a-service, utilize cutting-edge capture technology on a pay-as-you-go basis with fixed quarterly payments.

Enjoy greater flexibility and freedom with:

  • No high CAPEX costs
  • Preserved cash for core growth initiatives
  • Customizable, scalable technology bundles tailored to your needs
  • 100% tax-deductible investment
  • Eligibility for upgrades and new features at any time

Frequently Asked Questions

What types of insurance documents can ibml solutions process?
ibml solutions capture and process virtually any insurance document including enrollment forms, applications, medical records, pre-authorization forms, credentials, checks, remittance documents, EOBs, claims forms for medical, dental, prescriptions, workers compensation, auto, life, and property insurance.
How does ibml improve claims processing speed?
ibml automates document classification, data capture, and validation, eliminating manual sorting and data entry. Advanced features like automated out-sorting streamline workflows, while superior image quality and validation tools reduce exceptions that slow processing.
Can ibml integrate with our existing claims management systems?
Yes. ibml solutions offer secure and seamless integration with downstream applications and core insurance systems, ensuring captured information flows directly to where it’s needed without manual intervention.
How does ibml help with regulatory compliance?
IBM solutions include comprehensive security features such as role-based access controls, complete audit trails, activity logging, data encryption, and centralized administrator controls. These features help insurance carriers maintain compliance with data protection regulations and prepare for audits.
What’s the difference between purchasing equipment and using ibml-as-a-Service?
ibml-as-a-Service (iaaS) allows you to use ibml technology through fixed quarterly payments instead of a large upfront capital investment. With iaaS, you get the same cutting-edge technology with added flexibility to scale, customize, and upgrade as needed, while the investment is 100% tax-deductible.

Transform Your Claims Processing with ibml

Insurance carriers across 49 countries trust ibml to automate the intelligent capture and processing of millions of documents every day. Our American craftsmanship and attention to customer needs have made ibml the global leader in high-volume, mission-critical intelligent information capture.