The Danger of Casual Capturers
What are the three most important business problems related to Information Chaos facing YOUR customers?
- Exceptions are out of control. The recent move to bypass reliable, centralized capture centers and integrate remote capture systems directly into business process management (aka "case management") has had a nasty side effect. The errors made by "casual capturers" during the remote capture process are now passed immediately to the most expensive workers in the loop. One example is the missing or incomplete paperwork in a loan origination scenario. Why should the underwriter be bogged down with handling these exceptions?
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