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United Bankshares Selects Intelligent Capture Solution from ibml

January 7, 2015
Birmingham, AL

Top 100 U.S. financial institution implements ibml’s SoftTrac Synergetics software and ImageTracDS scanners for commercial and consumer loan processing

ibml, a leader in information capture solutions for the enterprise, today announced that United Bankshares, Inc. (UBSI) has selected an ibml end to end capture solution for commercial and consumer loan document processing. United Bankshares, Inc. (NASDAQ: UBSI), is a $12.1 billion regional banking company with dual headquarters in Charleston, WV and Washington, DC. Based upon market capitalization, United is ranked the 48th largest banking company in the USA. The bank’s lending portfolio tops $6 billion. Previously UBSI scanned commercial and consumer loan documents using a low-speed desktop scanning solution with inconsistent image quality, slow throughput, and time-consuming document preparation.

“Our old process was labor-intensive,” commented Steve Stone, Executive Vice President of Operations for UBSI. “We had difficulty getting the work captured and uploaded in a timely fashion.” After an extensive evaluation, UBSI selected an ibml end to end capture solution consisting of ibml’s ImageTracDS 1085 production desktop scanner and SoftTrac Capture Suite with SoftTrac Synergetics for classifying documents and automatically extracting metadata.

“ibml’s scanning and document capture platform has enabled UBSI to reduce its labor costs, streamline operations, accelerate the posting of image items, and ensure that highly usable, high quality images are readily accessible to lenders,” Stone said. “Despite the very different workflows, ibml helped us improve the efficiency for both our commercial and consumer loans by leveraging their technology and broad expertise in document capture and management.”

UBSI uses the ibml solution to process paper documents for 15 loan types, including car loans, mortgages, and commercial loans. The size of the loan package varies from 10 pages to 1,000 pages or more, depending on the loan type. UBSI fully converted to the ibml solution in June 2014.

ibml’s intelligent capture solution has provided UBSI with immediate benefits:

  • A 15 percent reduction in staff due to Synergetics’ automated document classification
  • 80 percent faster image capture cycle times due to the ImageTracDS 1085’s superior handling of intermixed document size and types and the high quality images it produces
  • Improved data capture for easier access to archived documents due to Synergetic’s advanced data extraction.

“United Bankshares’ experience illustrates the operational and business advantages of ibml’s end to end, intelligent capture solution,” said ibml Chief Marketing Officer Dan Lucarini. “We look forward to assisting United Bankshares with the automation of additional document-driven applications.”

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