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Document Retention Service Provider Boosts Profitability by Standardizing on ibml Capture Software

April 21, 2015
Birmingham, AL

SoftTrac Capture Suite increased profits by 40% and streamlined the company’s imaging services

ibml, a leader in information capture solutions for the enterprise, today announced that a leading document retention service provider with locations across the United States and Canada has standardized on SoftTrac Capture Suite to power its growing imaging services operation and increase profitability. Tens of millions of documents have already been processed with the ibml solution.

SoftTrac Capture Suite replaced costly and inefficient legacy software, enabling the company to streamline the document capture process from end to end. With its unique inline intelligent recognition features, SoftTrac applies the same business rules to every document to ensure data uniformity and reduce exception handling downstream. Scanners from different manufacturers are easily integrated into SoftTrac through centralized profile administration and a single database.

In addition to the operational benefits, the company also realized a dramatic improvement in operating margins by lowering software license costs by 40 percent and reducing its annual maintenance fees by 35 percent. With no click charges to pay, the company can more profitably expand the volume of documents processed and invest the savings into business expansion and customer service. ibml became an even more attractive alternative after the company’s legacy vendor was acquired by a large conglomerate and faces an uncertain future.

“BPOs and other imaging service companies hobbled by expensive legacy capture software will struggle to offer profitable new services,” said ibml Chief Marketing Officer Dan Lucarini. “By standardizing on SoftTrac Capture Suite, these companies can immediately improve their margins and strengthen their competitive position.”

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