Providers of business process services (BPOs) such as document scanning and data capture face a double-whammy of unrelenting pressure to hold the line on costs, while meeting ever-increasing customer service expectations. According to a recent survey conducted by Infosurv, increased labor costs and rising customer expectations are the biggest challenges for BPOs.
At the same time, 20 percent of BPOs feel pressure to upgrade their technology platform to better compete with traditional competitors and in-house solutions. This is hardly surprising given that most BPOs operate antiquated scanning and data capture solutions that require document preparation prior to scanning.
To better manage their costs and to drive the value their customers expect, BPOs need to think differently. BPOs need to take an approach that is built on software intelligence. This white paper details how ibml helped one BPO change their way of thinking.
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