Service Bureau Solutions

Business Process Outsourcing and Service Bureaus
Meet SLAs, Reduce Cost, Provide Adaptable Operations

IBML understands that key operational goals must be met to satisfy clients, meet service level agreements and control operating cost within a flexible operations model that can adapt to multiple client needs. We understand that your clients have entrusted your organization with critical time sensitive and valuable documents. Just as your clients place high demand on you for quality service, you should expect as much from your vendors and technology providers. IBML delivers.

IBML’s document capture technology helps accelerate your service to meet your operating requirements with the ImageTrac® document transport and SoftTrac® capture control application software. Our industry and service expertise cross multiple segments including Mortgage Banking, Check Processing, Health Insurance, General Insurance which allows us to leverage our in-depth ability that’s as diverse as the client you support.

Our capture solutions for BPO’s and service’s bureau’s offer:

High volume and high capacity image capture
High availability production time
Intermixed document processing
Advanced document handling
Superior image quality for presentment and accurate data entry
Rapid document identification
Intelligent processing for out sorting and electronic routing
Integration with business applications and legacy systems
Relational database architecture
Flexible business rules and events

As a result, our clients have attained significant operational and service benefits.

Quick and demonstrable ROI
Document tracking to meet client audit and regulatory requirements
Reduced document preparation costs
Maximized labor efficiency reduces unnecessary overhead and operating expenses
Dramatically minimize re-work and re-scans
Process intermixed documents
Dramatically increase document throughput without increasing headcount
Consolidate operations, avoid cost associated with numerous low end volume scanners